Monitoring the compliance of Emirates Engineering to ensure the highest standards are maintained to meet regulatory requirements.
The Quality Assurance (QA) department primarily exists to monitor all of the Emirates continuing airworthiness management, maintenance and engineering support functions to ensure they comply with the published engineering procedures & standards, as well as the various National/International Aviation Authority’s regulatory requirements.
Compliance monitoring is conducted by a dedicated team of auditors with the objective to continuously monitor the effectiveness of the engineering department’s processes and procedures to ensure that all corporate and regulatory requirements are met.
The QA Department also support the organization with the management of the following activities:
Emirates Engineering also utilizes the latest as well as bespoke IT technology in order to remain agile, efficient and effective, and encourages ‘innovation’ & ‘best practice’ in all areas of Quality Assurance.
The QA department is resourced by a team of multi-national, talented, skilled and qualified individuals with an extensive depth of Aerospace related knowledge and experience.
Emirates engineering holds numerous Aviation Approvals issued by various National Authorities, such as the UAE General Civil Aviation Authority (GCAA) and the European Aviation Safety Agency (EASA).
The department’s role is to monitor compliance with the regulatory requirements issued by these National Authorities. The departments audit plan encompasses a review of all continuing airworthiness management, maintenance, training, design and manufacturing functions across engineering.
Audits can take many forms but in general they require a compliance review of the activity against the published procedures and relevant regulatory requirements. The areas covered by the audit plan include, but are not limited to, the following:
All Emirates aircraft must have been issued with an Airworthiness Review Certificate (ARC) to validate the Certificate of Airworthiness. The ARC review is an independent assessment of the aircraft records and aircraft to ensure airworthiness.
The Airworthiness Review team is responsible for conducting the airworthiness reviews of all in service aircraft and to issue ARCs on behalf of the UAE General Civil Aviation Authority (GCAA). The ARC review requires a survey of the aircraft records and certificates to ensure they are accurate and compliant, followed by a physical inspection of the aircraft to ensure airworthiness. On satisfactory completion of the Review the team issue an ARC certificate valid for one year.
For every new aircraft delivery the Airworthiness Review team must conduct an onsite review, this is also the case for all aircraft exiting the Emirates Fleet.
The technical investigation section provides independent investigations into compliance issues raised through the Engineering Occurrence Reporting system.
Any report received is risk assessed and, if deemed necessary, will be independently investigated by the team. The aim of the investigation is to understand the causal factors surrounding the event and to ensure, through recommendations to the business, that robust actions are implemented to prevent re-occurrence in the future.
The role of the Regulatory Affairs section is to ensure that all regulatory changes are monitored and implemented and that the necessary certificates, authorisation, procedures and approvals are in place to support the Engineering Department;
Regulations – With the multitude of aviation regulatory approvals held by Emirates it is essential that any changes to these regulations are identified and implemented across the various engineering sections in an efficient and effective manner ensuring seamless compliance;
Certificates – In support of the Emirates planned fleet expansion, the Regulatory Affairs section is in constant liaison with the UAE General Civil Aviation Authority (GCAA) to ensure that all necessary aircraft certificates are issued in a timely manner to support the introduction and exit of aircraft to and from the Emirates fleet.
Authorisations – All maintenance certifying staff and internal company authorisations are managed, controlled and issued by the regulatory affairs certification section.
Procedures - The department also manages the engineering suite of procedures and various Regulatory Expositions to ensure they are accurate, compliant and approved.
Approvals - In order to provide world class aircraft engineering services the organisation holds the following local and international aviation authority approvals: