We aim to achieve, and maintain rigorously, the highest safety standards possible. Human error can and does happen though. Only by learning from our mistakes can we improve and prevent future incidents or accident. It is vital to the safety and welfare of our employees and, most importantly, our passengers, that we report mistakes and errors openly when they occur.
The Quality Assurance Maintenance (QAM) is responsible for understanding how and why incidents and errors occur in Emirates Engineering's aircraft maintenance and support functions, and for instigating remedial change. A variety of investigative techniques, including the Boeing Maintenance Error Decision Aid (MEDA), are used to establish the issues behind an event and not to apportion blame (unless there is identifiable, deliberate deviation from established rules or a conscious disregard of approved or certified practices and/or procedures).